[Livro] A+ Guide to IT Technical Support - J. Andrews, J. Dark, J. West (2016)

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A+ Guide to IT Technical Support - Jean Andrews, Joy Dark, Jill West (2016)











A+ Guide to IT Technical Support (Hardware and Software)(9th Ed)
By Jean Andrews, Joy Dark, Jill West

Course Technology | January 2016 | ISBN-10: 1305266439 | True PDF | 1119 Pages | 91 mb








Competency in using a computer is a prerequisite to using this book. No background knowledge of electronics is assumed. An appropriate prerequisite course for this book would be a general course in computer applications. This book includes:
  Several in-depth, hands-on projects are spaced throughout each chapter that invite you
to immediately apply and reinforce critical thinking and troubleshooting skills and are
designed to make certain that you not only understand the material, but also execute
procedures and make decisions on your own.
  Comprehensive review and practice end-of-chapter material, including a chapter
summary, key terms, review questions that focus on A+ content, critical thinking
questions, and real-world problems to solve.
  Step-by-step instructions on installation, maintenance, optimization of system performance,
and troubleshooting.
  A wide array of photos, drawings, and screen shots support the text, displaying in
detail the exact software and hardware features you will need to understand to set up,
maintain, and troubleshoot personal computers and small networks.
In addition, the carefully structured, clearly written text is accompanied by graphics that
provide the visual input essential to learning and to help students master difficult subject
matter.

   

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